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call center

Description

Call Center Features
This solution can be installed from the same web-based Elastix interface through a module loader
The call center solution can handle incoming and outgoing campaigns. Some of its features are:

Open Source Predictive dialer
Support for Do-Not-Call List
Support for incoming and outgoing campaigns
Forms can be associated to a campaign and designed through an Web wizard
A "script" can be associated to a campaign
Agent console
Support for various types of breaks
Advanced Reports
Integration with CRM (Based on Web Service)
Support for connection to data bases:

          - Oracle
          - MS SQL
          - Mysql
          - Postgresql

Outgoing Campaign

Generates calls from a telephone list
Calls are assigned to agents to interconnect them with the clients
The predictive dialer generates calls trying efficiently as possible
The agent receives the user information and registers it in the database through forms
The information can be exported to spreadsheets


Inbound Campaign

The Call Center solution receives calls and assigns them to agents through queues.
Information of clients can be included in the database to know who’s calling and give a better service to the client.


Reports

Break report
Call detail report
Calls by hour report
Calls by agent report
Stand by time report
Login – Logout report
Inbound Calls
Agent monitoring
Call inbound monitoring
Agent information
Agent total connection time report
Report of trunk usage by hour and day


New Features are always been added to our Call Center solution. Our development team works every day creating and testing new requirements of the market. Your comments are always welcome and reviewed by our Project Team.

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